Shop Online In Australia - Drop or Deliver Your Item in Our Depot in Sydney and We Will Deliver Anywhere in India

When You Book Your Delivery in India, We Give You The Address In Australia For Your Online Delivery From Your Favourite Shopping Website in Australia. You Can Shop From Any Website in Australia !

Step 1: Book India Delivery

First Step is to book your Delivery in India using our special Coupons For Online Shopping From Australia. This coupons will give you a reduced price starting from Aud $19.95 for Delivery form Australia  to India. Price includes delivery in  city areas only. You will get instant booking confirmation along with the consignment number. You will need this consignment number/Tracking number when you finalise shopping from Australian website. You must provide this consignment number along with Australia delivery address. 

Step 3 : Accepting Your Shipment in Australia

We only accept your shipment once it is delivered to us in Sydney and we  will update  status accordingly.  Online retailers in Australia may offer free delivery within Australia however some retailers may charge you for the local delivery in Australia . Once you complete step 1, you will get an instant booking confirmation along with consignment number.  You MUST use this consignment number when you provide delivery details to your online retailers in Australia  so that they can deliver the items to DTDC in Australia.   You can check the status of your shipment through tracking your consignment number.

Courier in Sydney
Step 2 : Shop & Drop In Australia

 You can shop from multiple websites in Australia  and get them to deliver your items to our address in Australia.  When you provide Australia delivery address to your online retailers, you MUST provide the consignment number you received in step 1.  Your delivery address is as follows :  Your Consignment Number (eg. N96901234) , DTDC Australia, 9/10 Ferngrove Place, Chester Hill, NSW 2162.  Phone: 1300 658 775.   To ensure your shipment is handled properly in our warehouse Consignment Number must be there along with delivery address in Australia. 

Step 4: Track Your Shipment

You can check the status of your shipment once your online retailers delivers the shipment at our Australia address.  You will be able to track your shpment from our website. We are unable to provide tracking updates over phone.  This service os 7-10 Business days after your shipment is delivered to our office in India. If you have proof of Delivery but still no update available through tracking please contact us for further updates. 

Now You Can Shop Online from India and We Will Deliver In Australia from $19.95

How Does It Work

All you need to do is book a shipment from Australia to India using our website www.dtdcaustralia.com.au.  Choose Type of Parcel as "Parcel/Cartoon/Baggage"  and please provide the weight and dimensions if you know or you can book for the weight and dimension you expect to be.  Once you hit quote you will get to the next screen showing  price for door to door.  This is not a Door To Door service.  You can only use this discount coupon if your shipment is delivered to our designated delivery address in Australia by courier or Post only.  At this point you can use the Coupon Codes below for the discounted price for this service.  Once you use the coupon code your price will be reduced and you can finalise the booking. 

Condtions for Using  Discount Coupon Codes Provided Below: 

This Discount Coupons are only valid when you are booking a shipment that will be deliverd to our designated address by courier or Post only. 

If any of te following Coupon Codes are used for any  Door To Door Service NO REFUND will be provided.  Only Credit will be available with a deduction of admin fee of $30 as minimum.  If you do not agree with theis condition, please do not use any coupon codes starting with IndOz 

Discount Coupons are provided based on the booked weight.  If you are using a discount coupon code of higher value for a smaller shipment ( such as booking a shipment for 5 Kg and using a discount provided for 10 kg ) it will be considered as an attempt to use the dicount coupons fraudelently and DTDC Australia reserves the right to cancel your order by issuing a refund after deducting  an adminstration fee of $30.  If you do not agree with this terms, please do not use any coupon codes starting with IndOz. 

For any Booking made through DTDC Australia website, our standart Terms & Conditions will apply along with conditions provided above. 

Delivery Charges And Coupon Codes:

This is a sevice only created for Online shoppers living in India however we can only deliver where there is DTDC Outlet in India.  Additional cost may apply or local DTDC outlet may request a pick up if your address rural or remote areas in India.  

  • Up To 500 gm Aud $19.95    COUPON CODE : INDOZ500
  • Up To 1 kg Aud $24.95           COUPON CODE : INDOZ1000
  • Up To 2 kg Aud $29.95           COUPON CODE : INDOZ2000
  • Up To 3 Kg Aud $34.95          COUPON CODE : INDOZ3000
  • Up To 5 Kg Aud $49.95          COUPON CODE : INDOZ5000
  • Up To 10 Kg Aud $99.95       COUPON CODE : INDOZ10000

Questions ?Please call DTDC Australia at 1300 658 775 or email us admin@dtdcaustralia.com.au

Q What is The Delivery Address in Australia ?

Once you finalise your shopping, you must provide the delivery address in Australia. At this time you must provide the consignemnt number and then the delivery address as per the example below:

N96901234

DTDC Australia 

9/10 Ferngrove Place

Chester Hill, 

NSW 2162

If you do not have the number above the address there is every possiblity that your shipment may get lost. If you do not have the consignment number along with proper address and if your shipment get lost DTDC Australia or DTDC in India will not be liable for any loss of shipment. 

Q. How long does it take for the shipment to get delivered?

After the shipment is despatched from Sydney,

 7-10 business days**

NOTE:Delivery Dates are indicative. These are not a guaranteed delivery time.

 

FREQUENTLY ASKED QUESTIONS(FAQ’s)

Q.) How this system works?

We have provided the steps above to follow to be able to use this service.  You can use any website in Australia for your online shopping as long as they offer delivery within Australia. Before you finalise your shopping you need to book your delivery from  Australia to India  and you need to provide the consignment number you got from DTDC Australia to your online retailer.  When you finalise your shopping, you must provide our office address as your delivery address in Australia with the consignment number you got from DTDC Australia. 

Q. What if my shipment weight is more that what I have booked in DTDC Australia website ?

No problem at all and in fact we expect that you can not be accurate with the weight and dimensions when you have not seen the item.  You can book this delivery with the weight and dimensions that you can think of and that is not a problem with us. We are going to check the actual item dimension and weight once they arrrive in our Sydney depot and we will ask for additional payment or issue a refund if weight and dimension is not correct. You will only pay for the weight and dimensions of the actual item. 

Q. I do not know the dimensions of the item- does it really matter ?

Yes, it does.  Chargeable weight is the greater of the dimensional weight and actual weight. Dimensional weight is calculated by multiplying the 3 sides (measured in centimetres)  of a packed item and then you divide that by 5000 will give you dimensional weight or volume weight.  If the volume weight or dimensional weight is 5 kg and actual weight of the item is 2 kg we will charge you for 5 Kg in that case.  

At the time of booking with DTDC Australia, we do not expect you to know the dimensions of the item so you can book as per the dimenson you know however DTDC Australia will charge you greater of the dimension weight and actual weight when your shipment arrive in Sydney. 

Q. I have provided  your address in India for Delivery to my online retailer but I have not booked shipment with DTDC Australia yet. What now ?

First of all DTDC Australia or DTDC in India will not be responsible for any loss or damage of the shipment that you are expecting to be delivered to our address in India or Australia office. In this circumstances there will be an admin fee of $25 will apply to locate the shipment in our depot in India or in Australia. If you have more than one item with this incomplete address every item will be subject to an admin fee. 

Q.  If there is any loss or damage what we can do ?

If there is any tampering or damage from your retailer we will report it you before we move this shipment from India or Australia.  We can not be responsible for any loss or damage that was reported to you at the time we recieved the shipment.  We are unable to communicate with your retailer at any stage such as this and we will leave this with you to resolve. We can hold your shipment for up to 30 days in India or in Australia for free of charge. 

You can buy insurance coverage for loss or damage from our website at the time of booking only and it costs you $12.50 for the value of $500. Minimum coverage you can buy is for $500 and you can choose to buy coverage up to $4000 and will cost you $12.50 for each $500 coverage. 

Q. We need to get the shipment delivery within certain date. Can you expidite the delivery ?

That depends on the status of the shipment. If your shipment is already in India and cleared through customs, it is too late for us to do anything. You can contact us after you finalise the booking on our website in case you need to upgrade from standard service to express.  There will be additional charges for that depending on the chargeable weight and delivery postcode in India. 

Q. Can  DTDC in Australia  do a Pick up?

) No. This is specially designed for Online shoppers from India  however if you follow the process described above you can drop off or courier your shipment to the address provided and pay the same charges. This servie is only available for shipment up to 10 kg.  

Q.If youbook more than 1 item from different online retailers in Australia, then how does it work?

If you shop online we can consolidate upto 5 shipments within 15 days or your booking with DTDC Australia. In our office in Australia we will put together all the parcels booked by you from different e-commerce sites and will deliver it to you in India as long as we recieve all of them within 15 days of booking with DTDC Australia. 

Q.  What If 15 days is not enough?

  AUD $10 for the shipments per week after 15 days will be charged for storage. 

We cannot hold your shipments more than 4 weeks after 15 days.

After 4 weeks time we will forward the parcel to India. We will not be waiting for any pending parcel to arrive in our address in Australia. 

Q. What are the items which are not included in this system?

These are the following list of items not included in this system:

Heavy Shipments over 10kgs, Medication(Any kind of medicines,Ayurveda), Any kind of battery or battery items not allowed, Any kind of Liquid/Liquors, Aerosole products, Inflammables, Jewellery, Currency, Curio and food  items. 

Q.What food items can be bought?

Certain food items that is only bought form an online retailer in Australia may be delivered in India subject to quaratine approval. Any food items can be subject to quarantine approval and further costs may be applicable based on Quarntine inspection required. 

FOOD ITEMS TO India THRU' COURIER MODE

 

Please note you can import Branded food items to India through this service,  provided the contents are commercially packed(packed food) and have dry content .

All products are subject to quarantine inspection at destination customs .

Q Who will pay any duty or taxes or any Quarantine Charges?

 When you book with DTDC Australia you agree with our Terms and Conditions and part of that you agree to pay any duty, taxes or charges at destination. 

If the value is over Rs.25000 then additional charges will be applied.
If the value is above AUD1000, formal clearance charge will be applied.
Proof of Purchase will be required if the value of items exceeds Rs. 25000 or 800 AUD.

Q. Can I change the delivery address?

A.) Yes, you can change the delivery address but an additional charge of  AUD $9.99 would be levied for changing address.