The cost of transporting your shipment from point of origin to point of destination that you are paying to DTDC Australia.
You need to enter the actual weight of the shipment and dimension(length x width x height)cm of the box/es, pickup and delivery postcode, suburb and name of the country (for an international shipment) in the website which will calculate the shipping charge accordingly for you.
The customer is required to pay the shipping charges upon completion of the online booking process and prior to the shipment being dispatched to their designated location.
This is an estimated quotation calculated in the website based on the actual weight, dimension(LxWxH)cm of the box/es, pickup, delivery postcode, suburb of the origin and delivery country entered by the customer.
You will not receive any additional invoice if you enter the weight and dimension of the shipment accurately during online booking.
Under these circumstances, you will receive a refund of the additional amount you paid to us.
The dimension stated on the box refers to its empty size, but the actual volume can be greater when you fill it with items.
The invoice displays the chargeable weight, which is determined by comparing the actual weight and the volumetric weight, and selecting the higher value.
Futile charges. residential pick up, re delivery charges, repacking service, packing materials, oversized shipment(above 120cm), overweight shipment (more than 25 kg per box), Customs duty and taxes and other charges imposed by the authority in the destination country.
Receiver or Sender of the shipment.
Yes, however, sending shipment in a cardboard box is a cheaper option.
Packing or unpacking service is not available.
There is an estimated time frame for the shipment pick up and delivery that falls within business hours (9am-5pm).
Please be aware that the pick-up and delivery times may be subject to change due to unforeseen circumstances, which are beyond our control.
If a pickup is missed, we maintain careful records and promptly reschedule it for the same day if the cutoff time for pickups in that area has not yet passed or reschedule it for the next business day.
You will receive an email from us with clear and complete instructions on this after booking your shipment.
Please print the label and any required documents, and securely attach them to the shipment. Make sure they are clearly visible for the driver during collection.
Please make your shipment ready by affixing labels on it before the driver comes for collection. The driver is unable to access the printer during the shipment collection process. Hence, kindly book your shipment in the morning before 10 am to schedule pick up on the same business day or the day prior to the pickup date. This will allow ample time for attaching labels to your shipment.
Yes, this is called Warranty Coverage and this is not included in the shipping cost.
Please note that this warranty coverage does not apply to the shipment of documents, fragile items, or prohibited items.
Certainly, there are forms that need to be completed by both the consignee and consignor as required. The type of item being shipped and the destination country determine which forms are necessary.
We will email you the required forms after receiving your booking.
Indeed, these forms are used to send your parcel internationally for customs clearance of your goods.
Yes, drivers will not accept shipment without a collection label attached on the shipment.
Drivers will pick up your shipment from your address and are unable to call each customer before collecting shipment. However, they will ring your doorbell for a house address pick up. When you’re in a high-rise building, the drivers will buzz you on the intercom. They will come straight to the reception area or mail room for a business address pick up.
The driver will pick up your shipment from the front door of a house and from the concierge at the high-rise building. They won’t come upstairs to your room.
Unfortunately, they are unable to carry your boxes, neither will walking long with heavy boxes and your participation in carrying your shipment are required.
Indeed! The maximum weight per box is 25 kg.
120 cm is the maximum length.
An unsuccessful pickup is not ideal, but sometimes it occurs due to unforeseen circumstances which are beyond our control. We closely monitor the situation and promptly rebook for the next business day.
You need to pay complete shipping charges before we dispatch your shipment.
Drivers will come anytime between 9am to 5pm, Monday to Friday except weekends and public holidays.
Please wait while we are getting LIVE rates.
