A. Please pack your shipment in a card board box before hand it over to the pickup driver.
Generally, we do not recommend sending shipment in a suitcase or bag as no warranty protection on broken or damage outer wall of them.
A. We do not provide packing or unpacking service and packing material in general.
We only can provide boxes If customer wants to pick up boxes from our depot/office with an additional cost of $10.00 per box.
Documentations:
A. For sending documents: we sent email to customers with the attachment of consignment note to customers after every booking of them which needs to print out to affix on envelop.
For sending parcel: we send email to customers with the attachment of consignment notes, customs declaration form and all other forms as per the item and requirement for customs clearance purpose of destination countries after every booking.
A. We generally email all required paper work to customers by keeping with at least 2-3 hours window to get ready with print out of the shipment to send.
Customer also has option on selecting pick up date to booking at least one day prior.
We can request pickup driver to bring one manual consignment note with an additional cost of $10.00 in case no print arrangement can organise by customers for sending documents only.
Conditions:
A. all parcels may be subject to security screening. This may include the use of x-ray, explosive trace detection and other security screening methods. Please note that any shipment may be opened by government agencies (such as customs, border security or police). DTDC AUSTRALIA has no control over these requests.
A. Please click on this link below to find out details about it before booking your shipment:
https://dtdcaustralia.com.au/wp-content/uploads/2016/10/Terms-and-Conditions- WEBSITE-FINAL.pdf
A. Our standard liability for any loss, damage are outlines within our terms and conditions. Additional extended warranty can also be purchased.
Domestic: https://dtdcaustralia.com.au/wp-content/uploads/2014/12/CourierSure- Goods-in-Transit-PDS-MIP-QM3248-1012.pdf
International: https://dtdcaustralia.com.au/wp-content/uploads/2014/12/QM3099- 0513-Cargo-Single-Transit-Imports-Exports-Policy.pdf
After Ship/Tracking:
A. Please track your shipment by visiting www.dtdc.com with provided tracking number and we also send you tracking updates from our After Ship for every of your shipment once it is sent.
A. If the driver has attempted delivery and left a card, please contact us ASAP to arrange a redelivery with additional cost.
A. Your satisfaction is of utmost importance to us. Please email us at complains@dtdcaustralia.com.au
Billing:
A. When a shipment is sent duty-paid by the sender, charges for shipping and duties are split between two invoices.
A. Oder number (also called waybill or consignment number or tracking number) is located on the booking docket of DTDC and written in the invoice in its description area.
A. Prices are based on the weight, volume, service, pick up and destination of your shipment.
Consignment may also attract surcharges for additional services.
A. We calculate both the actual physical weight and the volumetric weight of your shipment.
The higher of the two determines chargeable price. To determine volumetric weight first calculate the volume of the package and then multiply this figure by the relevant conversion factor.
For Domestic shipment: (LxWxH)cm/4000. For International shipment: (LxWxH)cm/5000.
Please contact us by calling at 1300 658 775 or join in chat and send us email at sales@dtdcaustralia.com.au for any inquiry during office hours between 9am-5:30pm, Monday-Friday, except weekends and public holidays.
Please wait while we are getting LIVE rates.
