We have kept it simple in DTDC Australia – we need our customers to understand that customs duty is something that is charged by Government agency and DTDC in Australia or in India has no authority to reverse or amend customs charges.
DTDC Australia does not accept any booking unless the sender agrees to accept that customs duty must be payable by the receiver in the destination country or country of origin such as Australia. It is the responsibility of the sender to find out the duty amount for any shipment sent to India or any other country. DTDC in Australia or India does not bear any responsibility if the duty amount is different from any expectation you, as a sender, may have had and we, as a courier company, not responsible to provide you any applicable duty amount in advance.
Please be aware that shipment will not be released in the destination country unless customs duty is paid in full. Customs department has made it very clear to all commercial couriers that they have a limit of 3 days’ time during which customs duty needs to be paid in full, if not, storage charge starts accumulating. Once your local courier company informs you about the duty, it is the responsibility of the receiver to pay the duty however in many cases sender from Australia can choose to pay the duty in Australia your shipment can be released and delivered if customs formalities including payments are settled within 3 days of shipment landing the destination country.
How Does It Work?
The assessment of duty is based on the value declared on the customs declaration form. At the time of booking shipment, the sender will be provided with the “Customs Declaration Form” and in that for the sender declares what they are sending and what is the value of each item and the total value of the shipment is declared through that form.
If you are filling up a Customs Declaration Form for sending any parcel to any country in the world, please understand that this form is the documents that inform Customs of the destination country about the value of your items that you are sending. Based on your declared value Customs in the destination country will impose duty so it is entirely up to you how you declare the value of the items you are sending.
Different country has different rules regarding imposing any duty for any shipment coming to that country. For example, The United Kingdom may impose customs duty on an item that may not be dutiable for the USA or Australia. DTDC Australia does not provide any guidelines on applicable customs duty on any country in the world and it is responsibility of the sender or receiver to educate themselves before booking any international shipment.