DTDC Ecommerce Solutions

Top Ecommerce Shipping Solution: Simplify Your Online Store’s Fulfilment Process

Ecommerce Shipping Solutions

Understanding the complexities of ecommerce shipping is essential for the success of any online business. Ecommerce logistics involves transporting products purchased online from the retailer to the customer’s delivery destination, covering every step from receiving a customer order to preparing it for last-mile delivery. A robust ecommerce shipping strategy can significantly reduce shopping cart abandonment and increase conversions, making the difference between a thriving ecommerce brand and one that is just getting by.

DTDC Australia's Ecommerce Solutions

Overview of DTDC Australia's Expertise

DTDC Australia provides a comprehensive range of affordable ecommerce shipping solutions designed to meet the unique needs of online retailers. Our services ensure efficient and cost-effective operations, helping businesses streamline their fulfilment processes and enhance customer satisfaction. Below is a detailed look at our offerings in different regions:


DTDC Australia offers a range of tailored shipping solutions for ecommerce businesses in Australia, ensuring timely and reliable deliveries.
DTDC Australia assists ecommerce companies in clearing customs efficiently, ensuring compliance with all import/export criteria. Our expert team navigates the complexities of customs regulations, minimising delays and ensuring your products reach customers without unnecessary holdups.
Last Mile Delivery
We provide reliable courier services for online businesses, ensuring quick and dependable delivery of online products to clients. Our extensive network ensures coverage across Australia, providing real-time tracking updates for complete transparency.
Storage Service
Our secure, cost-effective storage solutions help ecommerce firms manage inventory and streamline operations. With scalable options, businesses can optimise space utilisation and reduce overhead costs.
With DTDC Australia’s industry expertise and high-quality solutions, your ecommerce business can achieve greater efficiency and growth. Contact us today to learn how we can expand your business.


Navigating the complexities of ecommerce shipping in India can be challenging. DTDC provides comprehensive solutions to streamline this process.
Customs Clearance
Our platform helps ecommerce businesses understand and meet customs procedures and documentation requirements, facilitating seamless import and export of goods. Our experts ensure compliance with local regulations, reducing the risk of delays and penalties.
Last Mile Delivery
Through our network of reliable logistics partners, we ensure timely and secure delivery of products across India. Real-time tracking updates enhance transparency, allowing businesses to provide a seamless delivery experience to their customers.
Storage Services
We offer scalable storage solutions to meet diverse business needs, optimising space utilisation and ensuring product safety. Our facilities are equipped with advanced security measures, ensuring the safety and integrity of your inventory.

New Zealand

DTDC Australia supports ecommerce businesses in New Zealand with a variety of integrated logistics for ecommerce platforms.
Ecommerce Customs Clearance
We assist with customs clearance for shipments, ensuring compliance with import/export requirements. Our services are designed to streamline the clearance process, reducing delays and facilitating smooth operations.
Last Mile Delivery

We assist with custoOur efficient delivery services ensure timely delivery of products to customers. With a strong network of delivery partners, we guarantee reliable and cost-effective last-mile delivery solutions. ms clearance for shipments, ensuring compliance with import/export requirements. Our services are designed to streamline the clearance process, reducing delays and facilitating smooth operations.

Storage Service
Secure and cost-effective storage solutions help manage inventory and operations effectively. Our warehouses are strategically located to provide easy access and quick turnaround times, helping businesses maintain optimal inventory levels.


For businesses looking for global solutions, DTDC offers a unique Postal Solution from Malaysia. This service simplifies international shipping, with cost-effective options starting from as low as $1 for packages as small as 10 grams, including destinations like Australia and New Zealand. Our courier services connect businesses worldwide, optimising the delivery experience. With Malaysia acting as a strategic hub, DTDC ensures efficient shipment delivery to various international markets.

The Importance of Ecommerce Shipping

Ecommerce shipping plays a crucial role in the success of online businesses. A well-executed shipping strategy can lead to increased customer satisfaction, repeat business, and higher conversion rates. Here are some reasons why ecommerce shipping is vital:
Customer Satisfaction
Fast and reliable shipping enhances the overall customer experience, leading to positive reviews and repeat purchases.
Competitive Advantage
Offering various shipping options, such as same-day or 2-day delivery, can set your business apart from competitors.
Operational Efficiency
Streamlined shipping processes reduce errors, minimize delays, and lower operational costs.
Brand Reputation
Consistent and timely deliveries help build a strong brand reputation, fostering trust and loyalty among customers.

Ecommerce Shipping Process

The ecommerce shipping process involves three primary stages: receiving, processing, and shipping orders. Each stage is crucial for ensuring a smooth and efficient delivery experience.

Receiving Orders

The first step in the ecommerce shipping process is receiving customer orders. This involves capturing order details, verifying payment, and updating inventory levels. Efficient order management systems can automate these tasks, reducing the risk of errors and ensuring accurate order processing.

Processing Orders

Once an order is received, it needs to be processed. This involves picking the items from inventory, packing them securely, and preparing shipping labels. Proper packaging is essential to protect products during transit and minimise the risk of damage. Additionally, accurate labelling ensures that packages reach the correct destination promptly.

Shipping Orders

The final stage is shipping the orders to customers. This involves selecting the appropriate shipping method, arranging for pickup by the courier, and updating customers with tracking information. Real-time tracking provides transparency, allowing customers to monitor their orders and enhancing their overall experience.

Ecommerce Shipping Process

Ecommerce shipping can present several challenges for online businesses. Addressing these pain points is essential for providing a seamless shipping experience:
Common Pain Points in Ecommerce Shipping

High Shipping Costs

Shipping costs can be a significant burden for ecommerce businesses. Finding cost-effective solutions and optimising shipping rates is crucial.

Long Delivery Times

Delays in delivery can lead to dissatisfied customers. Implementing efficient shipping strategies and choosing reliable couriers can help reduce delivery times.

Lack of Transparency

Customers expect to be informed about the status of their orders. Providing real-time tracking and regular updates can improve transparency and customer satisfaction.

Difficulty in Managing Returns

Handling returns efficiently is vital for maintaining customer trust. Implementing a straightforward returns process and providing clear instructions can help manage returns effectively.

Ecommerce Shipping Strategies

Implementing effective shipping strategies can enhance customer satisfaction and drive business growth. Here are some popular ecommerce shipping strategies:
2-Day Shipping
Same-Day Delivery
Overnight Shipping
Expedited Shipping
International Shipping
Eco-Friendly Shipping

Managing Shipping Costs

Shipping costs can significantly impact the profitability of ecommerce businesses. Managing these costs effectively is crucial for maintaining competitive pricing and ensuring customer satisfaction.

Calculating Shipping Costs

Shipping costs vary depending on package dimensions and weight, shipping destination, shipping service, and shipping courier used. It’s important to find the most cost-effective shipping solution for your online business. Accurate calculation of shipping costs can help in setting appropriate shipping charges and avoiding unexpected expenses.
Dimensional weight takes into account the size of a package to determine the shipping cost. Shipping couriers calculate shipping charges based on whichever is greater: the weight of the package or its DIM weight. Understanding dimensional weight can help businesses optimise packaging and reduce shipping costs.

Reducing Shipping Costs with Ecommerce Shipping Solutions

For growing businesses, working with a third-party logistics (3PL) provider can help reduce shipping costs. A 3PL’s network of fulfilment centres can also help ecommerce stores save on shipping costs. Partnering with a 3PL allows businesses to benefit from bulk shipping rates and efficient fulfilment processes.

Ecommerce Shipping Rates and Services

Offering various shipping rates and services can enhance the customer experience and drive sales. Here are some common shipping options:
Flat rate shipping refers to charging the same fixed shipping rate, either across all orders or for all orders that fit a specific weight range. It should be the blended average shipping and handling cost across orders in a category. Flat rate shipping simplifies pricing and can encourage customers to complete their purchases.

Real-Time Courier Rates

Some ecommerce stores display real-time courier rates at checkout. This allows you to charge customers the exact amount that it costs your business to ship the order. Providing real-time rates can increase transparency and build trust with customers.
Offering free shipping can reduce shopping cart abandonment, increase conversions, and build customer loyalty. You can offer free shipping while staying profitable in a few different ways, such as setting a minimum order value or incorporating shipping costs into product prices.

Choosing the Right Shipping Carrier

Selecting the right shipping carrier is crucial for ensuring timely and reliable deliveries. Here are some popular carriers and their offerings:
USPS - Trusted United States Postal Service


USPS is king when it comes to last-mile delivery. Because USPS already runs postal services for local residential routes daily, it’s often the cheapest option for ground shipping. USPS offers a range of services, including Priority Mail and First-Class Mail, suitable for various shipping needs.

FedEx - Global Shipping and Logistics Services


FedEx offers a wide variety of delivery options at several different price points. FedEx also offers a program called FedEx Small Business geared toward growing companies in need of shipping solutions. With services like FedEx Express and FedEx Ground, businesses can choose the best option based on delivery speed and cost.


UPS offers several shipping services across a variety of shipping destinations and transit times. Like FedEx, the UPS Small Business program also provides resources for small business owners. UPS services include UPS Ground, UPS Next Day Air, and UPS Worldwide Express, catering to both domestic and international shipping needs.

DHL courier service


DHL is known for its global reach and international shipping capabilities. Calculate export and import rates and transit times with DHL’s Rate Quote and Transit Time tool. DHL provides a range of services, including DHL Express and DHL Parcel, ensuring efficient and reliable international deliveries.

Royal Mail - Trusted Postal and Delivery Services

Royal Mail

Royal Mail is the most similar equivalent to USPS in the US. They operate throughout the UK and offer letter and parcel delivery services internationally. Royal Mail provides various shipping options, including Royal Mail Tracked and Royal Mail Special Delivery, suitable for different shipping needs.


DPD is one of Europe’s leading parcel groups and is wholly owned by France’s La Poste. As a top UK parcel delivery company, they provide an extensive UK network and vast ground-based service to Europe. DPD offers reliable and cost-effective shipping solutions, including DPD Next Day and DPD Classic.

Ecommerce Packaging and Labelling

Proper packaging and labelling are essential for ensuring safe and efficient deliveries. Here are some considerations for ecommerce packaging and labelling:

Choosing the Right Packaging

Selecting the right packaging is crucial for protecting products during transit. Options include corrugated boxes, chipboard boxes, and paperboard boxes. Factors to consider when choosing packaging include product size, weight, and fragility. Proper packaging can minimise damage and enhance the customer experience.

Custom Packaging Options

In the competitive ecommerce landscape, high-quality custom packaging can help your brand stand out. Custom packaging is more than just a container for your product – it can create a better customer experience. Investing in custom packaging can enhance brand visibility and leave a lasting impression on customers.

Shipping Labels and Their Importance

Shipping labels are essential for getting orders to customers quickly and efficiently. They provide important information about the package, such as the shipping address and package details. Accurate labelling ensures that packages are delivered to the correct destination and reduces the risk of delays.

Shipping Insurance and Tracking

Shipping insurance and tracking are vital for ensuring the security and transparency of shipments:

Shipping Insurance Options

Shipping insurance offers reimbursement to senders whose parcels are lost, stolen, and/or damaged in transit. It can significantly increase your shipping cost, but it provides peace of mind and protects your business from financial loss. Evaluating the cost and benefits of shipping insurance can help businesses decide when to use it.

Tracking Ecommerce Shipments

When you ship an order, make sure to pass the tracking number on to the customer. An order management system allows you to track the shipment each step of the way — and your customers can do the same. Real-time tracking enhances transparency and builds trust with customers.

Managing Ecommerce Returns

Returns can be a huge headache for ecommerce businesses, but having the right ecommerce returns process in place pays off. 95% of shoppers who are happy with the returns process said they’ll purchase from the same retailer again. Implementing a straightforward and efficient returns process can improve customer satisfaction and encourage repeat business.
Integration with shipping software can streamline shipping operations and improve efficiency. Here are some popular shipping software options and their benefits:

eBay Integration

For sellers on eBay, DTDC Australia's Biz Express offers seamless integration to streamline shipping operations. With just a click, orders from eBay can be imported into Biz Express, where sellers can manage their shipments efficiently. This integration ensures that eBay sellers can access DTDC Australia's comprehensive shipping solutions directly from their eBay dashboard, enhancing convenience and reducing processing time.

Shopify Integration

DTDC Australia supports Shopify sellers by integrating Biz Express with the Shopify platform. This integration allows Shopify users to sync their orders with Biz Express effortlessly. From there, sellers can utilise DTDC Australia's range of shipping services, including customs clearance, last-mile delivery, and storage solutions. This integration helps Shopify sellers manage their ecommerce logistics more effectively, ensuring timely deliveries and enhancing customer satisfaction.

Amazon Integration

Sellers on Amazon can benefit from DTDC Australia's Biz Express integration, which simplifies the shipping process from Amazon's platform. By linking Amazon orders with Biz Express, sellers gain access to DTDC Australia's expertise in ecommerce logistics. This integration streamlines order fulfilment, provides real-time tracking, and supports efficient management of shipments to Amazon customers across Australia and beyond.

Magento Integration

DTDC Australia facilitates Magento sellers with seamless integration through Biz Express. By connecting Magento orders to Biz Express, sellers can leverage DTDC Australia's tailored shipping solutions. This integration enhances operational efficiency, reduces shipping costs, and ensures reliable delivery of Magento products to customers worldwide. DTDC Australia's expertise in Magento integration supports ecommerce businesses in optimising their shipping strategies and expanding their market reach.

BigCommerce Integration

BigCommerce Integration

For BigCommerce users, DTDC Australia offers integration with Biz Express to streamline ecommerce shipping. This integration enables BigCommerce sellers to manage their orders directly through Biz Express, accessing a variety of shipping options and services. DTDC Australia's integration with BigCommerce supports efficient order processing, enhances shipping transparency, and helps businesses provide a superior delivery experience to their customers.

WooCommerce Integration

WooCommerce sellers can benefit from DTDC Australia's integration with Biz Express, facilitating seamless order fulfilment and shipping management. By linking WooCommerce orders with Biz Express, sellers can automate shipping tasks, track shipments in real-time, and optimise their ecommerce logistics. This integration supports WooCommerce businesses in improving operational efficiency, reducing shipping complexities, and meeting customer expectations with reliable delivery services.

Benefits of Using Shipping Software

Your ecommerce tech stack can have a huge impact on your shipping strategy. Making sure that these systems integrate seamlessly with one another is crucial. Benefits of using shipping software include:


Automate repetitive tasks and reduce manual errors.


Streamline shipping processes and save time.


Ensure accurate order processing and reduce the risk of mistakes.


Provide real-time tracking and updates to customers.

Benefits of Using DTDC Australia's Services

DTDC Australia offers several unique advantages that set it apart from other shipping providers. Here are some key benefits:

Expertise in Ecommerce Logistics

With extensive experience in ecommerce logistics, DTDC Australia provides tailored solutions that meet the specific needs of online businesses. Our team understands the challenges of ecommerce shipping and offers expert guidance to help businesses navigate these complexities.

Wide Range of Services

DTDC Australia offers a comprehensive range of services, including customs clearance, last-mile delivery, and storage solutions. Our integrated approach ensures seamless operations and enhances the overall efficiency of your ecommerce business.

Cost-Effective Solutions

We provide affordable ecommerce shipping solutions that help businesses manage costs effectively. Our competitive pricing and discounted rates make it easier for businesses to offer attractive shipping options to their customers.

Reliability and Transparency

DTDC Australia is committed to providing reliable courier services for online businesses. Our real-time tracking and regular updates ensure transparency and build trust with customers.

Global Reach

With our international shipping solutions, businesses can expand their reach and tap into new markets. Our global network ensures efficient and reliable deliveries to customers worldwide.

How DTDC Australia's Services Differ from Others

DTDC Australia stands out from other shipping providers due to its unique offerings and customer-centric approach:

Customised Solutions

We understand that every business has unique needs. Our team works closely with each client to develop customised shipping solutions that align with their specific requirements and goals.

Advanced Technology

DTDC Australia leverages advanced technology to enhance shipping operations. Our integrated systems streamline processes, reduce errors, and improve overall efficiency.

Dedicated Support

We provide dedicated support to our clients, ensuring prompt assistance and resolution of any issues. Our customer service team is always available to help businesses navigate their shipping challenges.

Sustainable Practices

DTDC Australia is committed to sustainability and offers eco-friendly shipping solutions. We use biodegradable packaging materials and implement practices that minimise our environmental impact.

DTDC Australia's Comprehensive Logistics Services

DTDC's Rate Card

DTDC’s rate card provides customers with transparent and competitive pricing for our range of logistics services, including our specialised ecommerce rates. Our rate card shows the ecommerce rate list, enabling online sellers to easily determine the cost of shipping their products to their customers. With our easy-to-read rate card, you can quickly and easily compare prices for different shipping options, helping you make informed decisions about your ecommerce logistics operations. Whether you need air freight, sea freight, or road freight services for your ecommerce business, our rate card offers a clear breakdown of costs, so you can choose the best shipping option for your needs.
Biz Express on Road Freight

Biz Express

Biz Express is a premium express delivery service by DTDC Australia that provides fast and reliable delivery solutions for businesses. It offers next-day delivery to major metropolitan areas in Australia and same-day delivery within metropolitan Sydney and Melbourne. This service includes tracking and signature on delivery, providing businesses with peace of mind throughout the delivery process, making it an ideal solution for ecommerce businesses. Express provides businesses with the ability to keep their customers informed about the status of their shipments, improving customer satisfaction and loyalty.

Sea Freight Services

Handling e-commerce shipments in Australia is our business, whether your shipment arrives via ocean freight or any other mode. We clear customs in Australia for your LCL (Less Than Container Load) or FCL (Full Container Load) shipment from overseas. DTDC Australia assists you in securing the best Sea Freight Price in Australia for importing. To learn more about the intricacies of sea freight, contact us at DTDC Australia before placing your sea freight order overseas.
Sea Freight to NZ
Trusted Air Freight Delivery

Air Freight Services

We handle bulk air freight shipments, processing thousands of shipments from overseas and coordinating with the Australian Border Force (Australian Customs). For those importing to Australia and seeking a door-to-door air freight service, explore our Biz Express service link above. If importing in bulk, DTDC Australia provides optimal options for your business. Call us for further information.

Customs Clearance Service

Customs clearance is crucial for ecommerce businesses. DTDC Australia clears thousands of e commerce shipments daily through the Sydney gateway. We also facilitate customs clearance for ecommerce shipments destined for New Zealand, allowing you to consolidate shipments for both Australia and New Zealand. This unique service offering simplifies logistics management and enhances efficiency for cross-border ecommerce operations.
customs clearance page international
DTDC Ecommerce Solutions - Cheap Courier Massive Discount

Warehousing In Australia

DTDC Australia offers reliable and efficient warehousing services designed to optimise space utilisation, reduce costs, and enhance supply chain efficiency. Partner with DTDC Australia for seamless warehousing solutions that allow you to focus on your core business while we manage your warehousing needs.

Why Choose Us

We are flexible

Easy To Use Systems & Tools

Clear Transparency for Each Shipment

Incredible knowledge and Guidance

End To End support from Onboarding

Warehousing and Fulfilment Service

Drop-ship Return Facility Australia wide

Stable and Competitive rates

Access To Multiple Carriers in Australia under One Login from Overseas:

1. Couriers Please
2. Aramex
3. Australia Post

New Zealand is our Newest Service Addition

Shipping In Bulk from Warehouse in Australia

E-commerce warehouses need very competitive pricing to complete last mile delivery from anywhere in Australia.
We offer comprehensive B2B distribution solutions within Australia and Overseas from your warehouse location in Australia. Depending on the type of shipment and your goal with price and speed we can offer a number solutions based on the requirements. 
  • Awesome
  • Striker
  • Stunner
  • No Signature Delivery (ATL) 
DTDC Australia excels in e-commerce warehousing solutions. We not only offer you of the endless list of warehousing solutions, but we also assist supply chain organizations in overcoming the difficulties associated with accurately and sustainably receiving and distributing items. Call us: 1300 658 775

What We Offer

At DTDC Australia, we provide comprehensive solutions tailored to meet the diverse needs of ecommerce businesses. Here’s how we can support your operations:
A unique site built for enterprises that send many parcels weekly, offering access to your company dashboard, various carriers, and control over your shipments at reduced costs.
The complete solution integrating with your selling platform to save time and optimise product sales.
Expert assistance with import and export customs clearance, ensuring compliance with stringent Australian Border Force and Quarantine regulations.


Secure and scalable warehousing solutions for ecommerce firms, ensuring safe storage and efficient inventory management.


Streamlined pick, pack, and delivery services through our network of courier partners.


Flexible delivery options across Australia, allowing you to choose the carrier that best meets your last-mile delivery needs.


Million Deliveries Per
Month Globally


Outlets In Asia, Europe,


People Employed


Global Brand

Our happy customers

We’ve helped thousands of people move

We aim to help you in Business To Business (B2B) e-commerce business setup. We provide the entire solution, so you should not have to worry about anything.

Choose DTDC Australia Today!

By leveraging DTDC Australia’s comprehensive ecommerce solutions, businesses can optimise their shipping strategies, reduce costs, and provide an exceptional delivery experience to their customers. Contact us today to discover how we can support your ecommerce needs with our affordable ecommerce shipping solutions, reliable courier services for online businesses, and integrated logistics for ecommerce platforms.

1300 658 775

Unit 9/10 Ferngrove Place Chester Hill, NSW 2162


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