Due to massive volume of calls DTDC Australia is unable to respond to tracking inquiries over Phone. We will respond any tracking related inquiry only through emails. | We will respond any tracking related inquiry only through emails. Lodge your inquiry through "Useful Information" and then "Track Your Shipment" page only. We apologise for any inconvenience.

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Did you book Sea Freight?

What to Expect after booking

It Is All About Choice, You Are In Control.

1

Booking is complete, what to expect now?

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Why do I see delivery address as your office address in the shipping label?

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Do I need any other documents to fill up for customs clearance for my parcel?

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Is there any specific time for pickup?

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Is the driver going to contact me before pickup?

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Is this service available outside the metro, interstate, and regional areas as well?

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How does the driver takeover the shipment from me?

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Do I have to pay more shipping charges after my shipment gets picked?

Booking is complete, what to expect now?

You will be expecting an email from us with the shipping label attached to it along with the information for your shipment. This will be emailed to you on the following business day for any after-business hours booking.

Why do I see delivery address as your office address in the shipping label?

Your shipment will arrive at our office address first before it moves to the destination.

Do I need any other documents to fill up for customs clearance for my parcel?

Yes. Sender needs to fill up required documents for customs clearance of receiving country.

Is there any specific time for pickup?

Shipment collection time is estimated and occurs anytime between 9am-5pm, Monday-Friday, except weekends and public holidays.

Is the driver going to contact me before pickup?

It is the discretion of the driver to call the sender if needed, however, not guaranteed.

Is this service available outside the metro, interstate, and regional areas as well?

Yes, however, the collection of the shipment may not happen on the same day of the booking for the regional area collection.

How does the driver takeover the shipment from me?

Please follow the email instructions to get your shipment ready before the arrival of the driver to avoid additional futile charges. Please bring your shipment to the ground floor or to the concierge for a unit address shipment collection of a high-rise building before the arrival of the driver. For any changes such as changing pickup date or if you need adequate time to print shipping labels etc., please notify us by email to change the pickup schedule accordingly to avoid futile charges for you.

Do I have to pay more shipping charges after my shipment gets picked?

No, unless there is a discrepancy when weight and dimensions of the shipment are under-declared by customer. An additional invoice with the correct information of weight and dimension will be sent to the customer to pay complete shipping charges.