Yes. Driver will call you (the sender) 30mins before pickup or when he is 6 kms away from the pickup location to give you time to get your shipment ready. Please bring your shipment to the ground floor or to the concierge for a unit address pickup of a high-rise building. The driver will not wait or come upstairs to pick up shipment. There will be additional cost involved for a failed pick up, delay in handing over the shipment (5 mins or more) or return for another pickup.