eCommerce Return
From Australia

There are studies that show the rate of returns is more for online sites than it is for traditional stores. The return percentage of E-Commerce is around 15% to 40% while that of physical shops are just 5% to 10%. Why is that so?

When you visit a store to buy something, you get a fair idea of the product quality just by holding it. If it is an outfit you can simply try it on. For mobile phones, you can test the features by navigating through the different settings. If a headphone is what you bought, you can plug it on and listen to the sound quality to get an accurate picture of the product.   

 But this trying and assessing is not possible when buying through an online business. You can speculate only so much.

It doesn’t help that the product descriptions on websites are often vague. Also, the size of one brand may differ from that of another. Even if everything goes perfectly, there will still be a possibility of having a defective product shipped to you.  All in all, if it just so happens that you need to return E-Commerce return from Australia, you should be aware of the brand’s policy beforehand.

two types of returns we process:

1. Retail returns: are done by a single person that is, by customers who had bought the product for their personal needs rather than for wholesale purposes. People who are dissatisfied with the product will ship the E-Commerce return from Australia back to the store.

 When you return something to Amazon, they will ask you the reason. You will be given several reasons to select from, like:

  • “Accidental order”: Some online stores do not have an intuitive, user friendly interface. The customer who are not used to online shopping might get confused and make an order by mistake. They don’t realize it until the product has been shipped.
  • “Better price available”: If you find the same product at a cheap rate from another online or physical store. So you want to return the item to save money.
  • “The shipping box or envelope isn’t damaged but the item is damaged”: You found the box intact but the product was damaged. This usually means that the product was not damaged during transit instead it was shipped just like that.
  • Missed estimated delivery date”: You don’t want the product anymore since it took them too long to get it delivered to your home.
  • “Missing parts or accessories”: Not all the pieces of items that were described on the website were shipped.
  • “The shipping box or envelope and item are both damaged”: This generally happens when the box is manhandled at the warehouse or during shipping.
  • “Different from what was ordered”: You received an item that is completely different from what you had ordered.
  • “Defective/does not work properly”: The product does not function as intended.
  • “Arrived in addition to what was ordered”: You received the product that you had ordered, but with it came an extra item that was accidently packed with it in the shipping box.
  • “No longer needed or wanted”: You changed your mind about the order.
  • “Unauthorized purchase”: Your kid, family member or someone else had placed the order. But you had not consented to the purchase so you want to return the product.
  • “Different from website description”: The item that arrived does not match the item which was described on the website.

2. Business returns: are offered by wholesalers to retail stores. The retailers buy the products from the wholesalers to stock the shelves of their stores. The major reason why the bulk products are returned back to the wholesale is because the retailers failed to sell all the items. So, the unsold products are shipped back to the wholesalers.

Another reason for the E-Commerce return from Australia is low quality products. Stores want to provide to their customers, unblemished products that does what they claim to do. But it is far too common for the wholesalers to send them poor quality items. These items if in turn are supplied to their customers will result in a negative brand image for the store. So, they are returned back to the wholesalers as per their agreement.

Other products that are sent back by the retail stores include seasonal items and products that have received their expiry dates.

Business returns can be minimized by trying to increase the shelf life of the products and decreasing the number of seasonal stocks.

See How You Will return an online order from Australia:

Usually, the return window of many Ecommerce sites is around 14 to 30 days. But during holidays it could be extended up to 60 days. So you need to check the website before you do the E-Commerce return from Australia

The tag should remain intact and the product should be in the original condition without any stains, or else the stores might not offer the refund. You should have the receipt with you.

Check which items can and cannot be returned prior. Some items like earrings and undergarments cannot be returned for hygienic purposes. Some stores do not cover the return shipping cost. They charge fixed flat fees for the courier shipping. But if you had received a damaged item, then after speaking with customer service you may be offered free shipping.

Several brands arrange the courier service for you, others will not. Before you ship the E-Commerce return from Australia, you have to let the store know in advance by filling their return booking form. After the product is shipped back to the store, it could take business 5-7 days to reimburse your money. During the festive season or a big sale, expect some delay in getting the refund.

Before purchasing from online stores, read their terms and conditions. Some people buy items like clothes, wear them to a party and then return the product to the store by using their free shipping policy.  So, Amazon and a few other stores have a condition which states that if you have a history of returning too many items, you will be banned. This is done to prevent people from taking undue advantage of the store’s lenient policy.

Most of the time you will find the returns section at the bottom of the page. So scroll down, click on the option, read the instructions that are given on the page. And book the E-Commerce return from Australia if you wish. After the booking, you may be given a return label. Print it out and pack your item, then stick it on top and drop it off at the nearest post office.

eCommerce Return From Australia FAQs:

What courier manages E-Commerce returns in Australia?

Many of the stores in Australia use the service of Australia Post.  Many stores have partnerships with courier services that will do the E-Commerce return from Australia at a reasonable price. They may even offer door to door delivery. 

If the facility is not available in your area, you have the option to select an international courier for the E-Commerce return from Australia. You will have to arrange the courier service yourself. But the store may ask you to choose one that provides a tracking application.

Can you return online purchases from Australia?

Yes, you can. If a store is delivering to your area, it will most likely accept returns from that area as well. However, you need to check with the website just to be sure.

The return policy of international locations is different from that of the return policy of domestic ones. So read their terms and conditions before you ship off the E-Commerce return from Australia. You can also take a look at their reviews.

Some do not offer free returns, so proceed to ship only if you are okay with that.  You will be asked the reason as to why you are returning the item. Products like cosmetics are often not returnable. Amazon has a list of items that cannot be returned:

Can I return Christmas shopping to the USA?

Yes, it is possible. The Christmas returns policy differs from store to store.

When you buy something during the holiday season, it generally comes with an extended return window. Amazon too has increased their return duration. Products that were delivered to you from October 1 to December 31 can be returned until January 31 next year.

It is important to skim through the entire website to know the ins and outs of the return terms and conditions. Do not ship the item if the return window has passed or if the product quality has visibly deteriorated.

Check which products cannot be returned and if your product is one of them. If you  ship off an E-Commerce return from Australia that does not fall under the returnable category, not only will you not receive the refund but will also have a hard time getting back the product that you had paid for.

Many stores do not accept innerwear back while some do. Personalized items, products like software, etc. often cannot be returned.

Saks Fifth Avenue has updated its return period till 23rd January 2021 for items bought from the beginning of November till 24th December. 

Urban outfitters will return your payment for items bought between 1st November 2020 and 25th December 2020, if they are returned before 28th Feb 2021.

For any item purchased from 15th October 2020 to 24th Dec 2020, the Christmas policy of NewLook will accept returns till 31st Jan 2021.

Some stores like Birdsnest offer 365 days return window offer. The first return shipping is free, thereafter a flat rate of $8 will be charged.

How do I manage E-Commerce returns?

When customers buy a product from your online business, they are taking a shot in the dark. A lot many times the product they receive is not how they had imagined it after looking at the pictures. Maybe an outfit does not have the desired quality or a product does not perform its function as expected. The statistic increases when they receive a damaged product.

According to a study, over 30% of customers return the products they buy. For a business brand, this huge percentage may lead to a lot of loss. So how you handle the return logistics can make or break the business.

You can offer free shipping. It may seem like it would be against your better judgment. But in reality, offering free returns can in turn generate more profits in the form of customer retention, customer satisfaction, and word of mouth marketing. A survey says that more than half the numbers of people who shop online expect a free return shipping policy or they won’t buy from that brand.

If you can’t offer refunds or free shipping to the customer, give them store credits of equal value instead.

They can redeem it and use it to purchase some other item from your brand.

Create an all-inclusive, exhaustive description of every product that you sell. It should include information like the detailed size guide, color schemes, the type and the quality of the materials used, etc. The pictures and the product description should match the item that the customer receives. This reduces the chances of them sending it back due to dissatisfaction.


Analyze the history of the returns by your customers. If a particular product has been returned too many times by different customers, maybe it is just not up to the mark. So, you can consider discontinuing the product or SKU.


Make the returning process easier for the customer. There should be a dedicated page on your website for this purpose that is easy to find. It should have the information about your return policy in prominent letters and also include step by step returning instructions. Give them a return label that can be printed. So all they have to do is stick it on the box and ship it off.

How can I return my items back to China from Australia?

If you want to ship the E-Commerce return from Australia and return it to China, you will have to follow the return policies of china which are pretty strict. If the product is not in the original condition or the return period has ended, it will not be accepted by the store. Many E-commerce sites in china do not offer refunds for items bought in the sale.

If you want to return it because the product you received was defective, then try to the maximum to get the store to cover the shipping fees for you. Or else the costs of courier shipping to China, customs, duties, etc. will add up fast. You will end up losing a lot of money while gaining nothing.

Getting your product approved for paid shipping returns is a complex task. So talk to the customer service team of the brand you bought the item from and try to work out something with them.

Can I return something I ordered online from Hong Kong?

In Hong Kong, the stores are generally not return-friendly, unless you had received a defective item.

However, check the receipt of the item you bought. There should be a return policy or lack thereof mentioned on the bought item to return it to Hong Kong.

If the item falls under the returnable category, only then you can ship the E-Commerce return from Australia to Hong Kong. You will get a refund or store credit depending on the business.

Products like undergarments cannot be returned in most cases.

How do I return something from Australia to the USA?

Visit the website of the brand you bought the product from.

Scroll down to the bottom of the webpage and click on the ‘Returns’ section

Read the information available on the page to understand their returns policy

Take extra care to read up about the items which cannot be returned. If your E-Commerce return from Australia falls under this category, it is best to avoid shipping the item to them to prevent further hassles.

Many online stores have an easygoing refund policy; they offer free shipping for returns. They will provide you with a refund label so you don’t have to spend a single penny for returning the item and you will also get a full refund.

But not all E-Commerce businesses are so generous. Some will not cover the shipping cost so you will have to pay from your own pocket. But if your reason for returning the item is a damaged product or receiving a different product than you ordered; you will get free shipping by most stores, even those that generally don’t offer them.

You have to place the item in the box it came in and stick the returns label if you have it and other necessary information. Then drop it off at the post office or courier center, if a door to door delivery is not provided.

After your E-Commerce return from Australia reaches their warehouse, it will be checked to ensure it is still in original quality and you will get a refund sent to your bank account within a couple of days or a week.

If you are a serial returner, that is you return products far too often, you may get blacklisted or banned by the store.

What courier manages E-Commerce business returns in Australia?

Different businesses use different shipping companies for E-Commerce return from Australia. A good chunk of them uses Australia Post. Australia Post has a dedicated tailor-made service for the needs of E-commerce.

UPS, FedEx, DHL are other leading services that are preferred by online businesses for their shipping requirements in Australia.

Even so, there are many online stores that ask the customers to make shipping arrangements of their own. In which case, the responsibility of finding cheapest courier to return items rests with you.

DTDC has tie-ups with major couriers like UPS, Hunter Express, TNT, and many others. You can use our website to compare the prices of these first-rate services instantly. The price quotes that you will be offered is pocket friendly. Our remarkable tracking system will help you to monitor the package’s locations during transit. It would also come in handy if the business/customer attempts deceit.

What are the courier charges for return from Australia per kg?

If the e-commerce gave you a pre-paid returns label, you will not have to spend a penny to get the shipping of the E-Commerce return from Australia done. If not, they will deduct a specific flat rate amount from your account. It could be around $8 or upwards. International returns shipping will cost more especially if it includes custom duties. Usually, the shipping cost they charge is lower than what you would pay if you did your own shipping.

Another way to return items bought online from Australia is through the self-ship method. You will have to choose a courier service of your liking to ship the product to the destination. But international shipping from Australia could be costlier than the shipping cost charged by E-Commerce. However, it depends on the courier service or post office you pick. At DTDC, we offer economic and cheap courier to deliver E-Commerce return from Australia.

Is there any cheapest Courier I can use to return products from Australia?

Many online stores provide their own courier shipping arrangements. If you had received a damaged product or if it meets certain criteria, the store will offer free shipping to you. Otherwise, the shipping costs of the E-Commerce return from Australia will be deducted from your refund amount.

Other stores require you to do self-shipping. You can pick a courier service of your choice to do the return.  The payment for the shipping method has to be done by you unless the store offers you a prepaid return label. So choosing a good courier service is crucial ore you will end up paying more money than you intend to.

If you want to do cheap returns, you can consider using DTDC. We provide shipping at a reasonable cost. We also provide online tracking, which many E-commerce sites ask for. You may need to give them the reference number of the shipment. The tracking option will also be of use if the Ecommerce brand claims to not have received the product. We also provide door to door delivery for easy returns.