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We request you to follow one Carrier per bag rule.

We request you to follow one Carrier per bag rule.

Why not following the rule of one carrier per bag result in significant delays in parcel delivery?

  • One Carrier Per Bag Rule. 

Hi,

How are you doing?

I’m just reaching out to express gratitude and to talk about a request I have.

Thank you so much for beginning the marking of the bags, as we initially asked.

To recap, I’ll rewrite what we asked for to help refresh your memory:

Couriers Please = COU
Aramex = ARA
Australia Post = AUS
New Zealand = NZL

A noticeable deviation has been observed, leading to delays in shipping out the parcels.

I would appreciate it if you could take this matter seriously.

We requested one Carrier per bag rule.

So, any bag labelled as COU should contain only the parcels designated for Couriers Please.

However, this protocol is not being adhered to.

Daily, we receive a bag labelled COU containing parcels intended for Aramex or Australia Post shipments.

Now, let me clarify what occurs in this situation.

The box is initially transferred to Couriers Please as it is marked COU.

However, after 2 to 3 days, Couriers Please identify items meant for Aramex or Australia Post and then return us.

It gets placed in a corner within CP warehouse and can take an additional 2-3 days to send back to DTDC depot.

To re-inject to correct courier will take another 2-3 days thus taking approx 6-9 days just to reinject to correct carrier.

These occurrences cause delays, resulting in customer dissatisfaction due to excessive delays.

It might lead customers to express their dissatisfaction with Google reviews, which could adversely impact your brand image.

This is why I’m here to ask you to follow the rule of having one Carrier per bag.

With these words, I eagerly await and hope to see compliance with the rule of one Carrier per bag.

With these words, I express my gratitude and wish you good health.

Published Date– Nov 06, 2023

Phone
1300 658 775

Location
Unit 9/10 Ferngrove Place Chester Hill, NSW 2162

Email
sales@dtdcaustralia.com.au

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