Thank you for your payment
Your transaction has been completed and a receipt for your purchase along with your Shipment Tracking Number is attached (Docket) in this email. If you have used Paypal you may log into your account at www.paypal.com/au to view details of this transaction.
What To Expect Now
Please Check Your Email:
If you have provided your email address as the sender you will receive an email instantly with two attachments at the completion of the booking process.
If You Have Booked a Domestic Service: –
- Please print the attachment named docket/consignment note/barcode label in this email from your chosen provider and affix to your items. Some provider labels also have a label to sign and give to the driver, if your attachment has this then please sign and give to the driver on arrival. If the label has not attached please check your spam or junk mail folder. If you still do not have this email then please email sales@dtdcaustralia.com.au and we will email the label within Sydney business hours 9am – 5:30pm Monday to Friday.
- Pickups are done between 9am – 5:30pm and someone would need to be available for this entire period as drivers do not advise exact time-frames and they do not call on arrival.
- Non metro and regional area pick ups may take additional 1-2 business days and you will be notified by DTDC Australia accordingly.
- Need further assistance? Please email us at sales@dtdcaustralia.com.au with your inquiry details and quote your docket number / consignment number.
- All customer service and support inquires must be emailed to us in writing as we cannot respond via phone.
If You Have Booked an International Service: –
- DTDC ECONOMY SERVICE – do not print attached label in thank you email, instead you will receive an additional email with pickup label which will show the delivery address as DTDC Australia head office in Chester Hill NSW as all DTDC Economy bookings will come back to our depot first before going overseas. Please stick this label on your items. If you have not received this in the email then our office will email this to you during Sydney business hours 9am – 5:30pm Monday to Friday.
- DROP SHIP SERVICE for DTDC and ARAMEX – NO PICKUP will be done, instead you will receive an additional email with an Australia Post label which you must stick on your package before you drop off to your local Australia Post office. Please note you must drop off your package to your local Australia Post office inside the office and NOT in the post box as they must scan the Australia Post label. The label will show the delivery address as DTDC Australia head office in Chester Hill NSW as all DROP SHIP bookings will come back to our depot first before going overseas.
- DOOR TO DOOR SERVICE For UPS, TNT, ARAMEX or DTDC Express – please do not print the attachment named docket/consignment note/barcode label and invoice in this email. Instead wait for another email from DTDC Australia with further pick up label and instructions.
- SEA FREIGHT SERVICE – you will receive an additional email with pickup label which will show receivers address as our sea freight consolidation depot within Australia. Please stick this label on your items. If you have not received this in the additional email then our office will email this to you during Sydney business hours 9am – 5:30pm Monday to Friday.
- For all services additional customs paperwork will be emailed from our office prior to your pick up being arranged. This will be done during Sydney business hours 9am – 5:30pm Monday to Friday. This will need to be completed and emailed back to our office along with a copy of your Australia driver’s license or passport photo page for ID.
- Once new docket/consignment note/barcode label, and customs declaration received from our office, please print and affix on the shipment and wait for the driver to come for pick up.
- Pickup time is between 9am – 5:30pm and someone would need to be available for this entire period as drivers do not advise exact time-frames and they do not call on arrival.
- Non metro and regional area pick ups may take additional 1-2 business days and you will be notified by DTDC Australia accordingly.
- Please note in order to conform with Australian International regulations, drivers may request to see the contents of the boxes on pick up. It is recommended to keep boxes unsealed in case drivers want to see the contents and then you will need to seal in front of the drivers. You may also be required to show senders photo ID in the form of Australian driver’s license or passport photo page.
- Need further understanding? Please email us at sales@dtdcaustralia.com.au with your inquiry details and quote your docket number / consignment number.
- All customer service and support inquires must be emailed to us in writing as we cannot respond via phone.
Your booking confirmation along with international tracking number is attached in this email. Once you open this attachment there will be a number under the barcode of the label which is your tracking number and this will be your booking confirmation number. In case your tracking number is different from this, DTDC Australia will update you with your exact tracking number through an email. For any international shipment additional paper work is generally required and that requirement varies from one country to the other. Please wait for further instructions from DTDC Australia within Sydney business hours 9am-5:30pm Monday to Friday for further updates and requirements on paperwork.
Please note the following services will require a different label to be stuck on your items.
We will email the additional label for those after we receive your customs paperwork: –
DROP SHIP, UPS, TNT Import / Export, ARAMEX, DTDC Express, DTDC Economy, Sea freight door to door or door to port
By placing this order you have accepted our terms and conditions / Warranty shipment. If you need to view these again please click below link.
