Thank you for your payment


Your transaction has been completed and a receipt for your purchase along with your Shipment Tracking Number is attached (Docket) in this email. If you have used Paypal you may log into your account at www.paypal.com/au to view details of this transaction.


What To Expect Now



Please Check Your Email:

If you have provided your email address as the sender you will receive an email instantly with two attachments at the completion of the booking process.



If You Have Booked a Domestic Service: –

  • Please print the attachment named docket/consignment note/barcode label in the email from your chosen provider and affix to your items. Some provider labels also have a label to sign and give to the driver, if your attachment has this then please sign and give to the driver on arrival. If the label has not attached please check your spam or junk mail folder. If you still do not have this email then please email sales@dtdcaustralia.com.au and we will email the label within Sydney business hours 9am-5:30pm Monday to Friday..
  • Please allow at least 1-4 hours for pick up to be completed depending on the location. Pickups are done between 12-5:30pm and someone would need to be available for this entire period as drivers do not advise exact time-frames.
  • Need further assistance? Please call  1300 658 775 and quote your docket number.

 
If You Have Booked an International Service: –

  • Please wait for further pick up instructions from DTDC Australia. Additional customs paperwork will be emailed from our office prior to your pick up being arranged. This will be done during Sydney business hours 9am-5:30pm Monday to Friday. This will need to be completed and emailed back to our office along with a copy of your Australia drivers license or passport photo page for ID.
  • Once docket/consignment note/barcode label, and customs declaration received from our office, please print and affix on the shipment and wait for the driver to come for pick up.
  • Please allow at least 1-4 hours for pick up to be completed depending on the location. Pickups are done between 12-5:30pm and someone would need to be available for this entire period as drivers do not advise exact time-frames.
  • Need further understanding ? Please call 1300 658 775.


Your booking confirmation along with international tracking number is attached in this email. Once you open this attachment there will be a number under the barcode of the label which is your tracking number and this will be your booking confirmation number. In case your tracking number is different from this, DTDC Australia will update you with your exact tracking number through an email. For any international shipment additional paper work is generally required and that requirement varies from one country to the other. Please wait for further instructions from DTDC Australia within Sydney business hours 9am-5:30pm Monday to Friday for further updates and requirements on paperwork.



Please note the following services will require a different label to be stuck on your items. We will email the additional label for those after we receive your customs paperwork: –


UPS


TNT Import / Export


DTDC Express



By placing this order you have accepted our terms and conditions / Insurance policy. If you need to view these again please click below link.

http://dtdcaustralia.com.au/forms/terms-condition/