You will be expecting an email from us with a collection label attached to it and instructions on how to prepare your shipment before the driver arrives. The shipping label will be emailed to you on the following business day for after-business hours booking.
Shipment collection time is estimated and occurs anytime between 9am-5pm, Monday-Friday, except weekends and public holidays.
It is the discretion of the driver to call the sender if needed, however, not guaranteed.
Yes, however, the collection of the shipment may occur on the following business day.
Please follow the email instructions to get your shipment ready before the arrival of the driver to avoid additional futile charges. Please bring your shipment at the ground floor or to the concierge for a unit address shipment collection of a high-rise building before the arrival of the driver. For any changes such as changing pickup date or if you need adequate time to print shipping labels etc., please notify us by email.
Usually no additional payment for shipping cost, unless weight and dimension have been under declared by the customer at the time of online booking.

Phone
1300 658 775

Location
Unit 9/10 Ferngrove Place Chester Hill, NSW 2162

Email
sales@dtdcaustralia.com.au

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