Due to massive volume of calls DTDC Australia is unable to respond to tracking inquiries over Phone. We will respond any tracking related inquiry only through emails. | We will respond any tracking related inquiry only through emails. Lodge your inquiry through "Useful Information" and then "Track Your Shipment" page only. We apologise for any inconvenience.

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Did You Book Domestic Delivery services?

What to Expect after booking

It Is All About Choice, You Are In Control.

1

Booking is complete. what to expect now?

2

Is there any specific time for pickup?

3

Is the driver going to contact me before pickup?

4

Is this service available outside the metro, interstate and regional areas as well?

5

How does the driver takeover the shipment from me?

6

Do I have to pay more after my shipment gets picked?

Booking is complete. what to expect now ?

You will be expecting an email from us with a collection label attached to it and instructions on how to prepare your shipment before the driver arrives. The shipping label will be emailed to you on the following business day for after-business hours booking.

Is there any specific time for pickup?

Shipment collection time is estimated and occurs anytime between 9am-5pm, Monday-Friday, except weekends and public holidays.

Is the driver going to contact me before pickup?

It is the discretion of the driver to call the sender if needed, however, not guaranteed.

Is this service available outside the metro, interstate and regional areas as well?

Yes, however, the collection of the shipment may occur on the following business day.

How does the driver takeover the shipment from me?

Please follow the email instructions to get your shipment ready before the arrival of the driver to avoid additional futile charges. Please bring your shipment at the ground floor or to the concierge for a unit address shipment collection of a high-rise building before the arrival of the driver. For any changes such as changing pickup date or if you need adequate time to print shipping labels etc., please notify us by email.