Shopping Online From India ? We Deliver You in Australia

When You Book Your Delivery in Australia, We Give You The Address In India For Your Online Delivery From Your Favourite Shopping Website. You Can Shop From Any Website in India !

Step 1: Book Australia Delivery

First Step is to book shipment from India To Australia.   Once you get the price, please use the discount coupon codes provided below. This coupons will give you a reduced price starting from Aud $19.95 for Delivery form India to Australia. Price includes delivery in Sydney, Melbourne, Brisbane, Adelaide, Canberra metro areas only. You will get instant booking confirmation along with the consignment number.  This is NOT A  DOOR TO DOOR SERVICE.  Please check FAQ and "How It Works" below before you book any shipment. 

Step 3 : Accepting Your Shipment in India

Most Online retailers in India offers free delivery within India. Once you complete step 1, you will get an instant booking confirmation along with consignment number.  You MUST use this consignment number when you provide delivery details to your online retailers in India so that they can deliver the items to DTDC in India.   You can check the status of your shipment through tracking your consignment number.

Courier in Sydney
Step 2 : Shop & Drop In India

 You can shop from multiple websites in India and get them to deliver your items to our address in India.  When you provide India delivery address to your online retailers, you MUST provide the consignment number you received in step 1.  Your delivery address is as follows :  Your Consignment Number (eg. N96901234) C/O Prerna Singhi, DTDC Express Limited, Khasra No.-16/6, min 14 & 15, Telephone Exchange Road. Village Samalkha - 110038, opposite life centre Academy.

Step 4: Track Your Shipment

You can check the status of your shipment once your online retailers delivers the shipment at our India address.  You will be able to track your shpment from our website. We are unable to provide tracking updates over phone.  This service os 7-10 Business days after your shipment is delivered to our office in India. If you have proof of Delivery but still no update available through tracking please contact us for further updates. 

Coming Soon: Valentine's Day Shopping From Australia and Delivery in India from Aud $15.95

How Does It Work

All you need to do is book a shipment from India to Australia using our website www.dtdcaustralia.com.au.  Choose Type of Parcel as "Parcel/Cartoon/Baggage"  and please provide the weight and dimensions if you know or you can book for the weight and dimension you expect to be.  Once you hit quote you will get to the next screen showing  price for door to door.  This is not a Door To Door service.  You can only use this discount coupon if your shipment is delivered to our designated delivery address by courier or Post only.  At this point you can use the Coupon Codes below for the discounted price for this service.  Once you use the coupon code your price will be reduced and you can finalise the booking.  Please note that this SERVICE IS NOT AVAILABLE FOR RESIDENTS OF WESTERN AUSTRALIA, TASMANIA AND NORTHERN TERRITORY.  PRICE WILL BE HIGER IF YOU ARE OUTSIDE METRO DELIVERY AREA OF SYDNEY, MELBOURNE, BRISBANE, ADELAIDE AND CANBERRA. Condtions for Using  Discount Coupon Codes Provided Below: This Discount Coupons are only valid when you are booking a shipment that will be deliverd to our designated address by courier or Post only. If any of te following Coupon Codes are used for any  Door To Door Service NO REFUND will be provided.  Only Credit will be available with a deduction of admin fee of $30 as minimum.  If you do not agree with theis condition, please do not use any coupon codes starting with IndOz Discount Coupons are provided based on the booked weight.  If you are using a discount coupon code of higher value for a smaller shipment ( such as booking a shipment for 5 Kg and using a discount provided for 10 kg ) it will be considered as an attempt to use the dicount coupons fraudelently and DTDC Australia reserves the right to cancel your order by issuing a refund after deducting and an adminstration fee of $30.  If you do not agree with this terms, please do not use any coupon codes starting with IndOz. For any Booking made through DTDC Australia website, our standart Terms & Conditions will apply along with conditions provided above.  Delivery Charges And Coupon Codes:This is a sevice only created for Online shoppers living in Sydney, Melbourne, Brisbane, Adelaide, Canberra metro delivery area only. 
  • Up To 500 gm Aud $19.95    COUPON CODE : INDOZ500
  • Up To 1 kg Aud $24.95           COUPON CODE : INDOZ1000
  • Up To 2 kg Aud $29.95           COUPON CODE : INDOZ2000
  • Up To 3 Kg Aud $34.95          COUPON CODE : INDOZ3000
  • Up To 5 Kg Aud $49.95          COUPON CODE : INDOZ5000
  • Up To 10 Kg Aud $99.95       COUPON CODE : INDOZ10000
If your post code is outside metro area of the above cities, at the time of booking, surcharges will be addeded automatically depending on the post code you live. This services are not available for residents of WA, TAS, NT at this moment and if you book from any of this states please note that there will be a minimum surcharge of $25 in addition to the price quoted above. Surcharge may vary depending on the delivery post code. Questions ?Please call DTDC Australia at 1300 658 775 or email us admin@dtdcaustralia.com.au
 Q What is The Delivery Address in India ?Once you finalise your shopping, you must provide the delivery address in India. At this time you must provide the consignemnt number and then the delivery address as per the example below: N96901234C/O:Prerna Singhi DTDC Express Limited Khasra No.-16/6,min 14 & 15, telephone exchange road. Village Samalkha - 110038 opposite life centre Academy. If you do not have the number above the address there is every possiblity that your shipment may get lost. If you do not have the consignment number along with proper address and if your shipment get lost DTDC Australia or DTDC in India will not be liable for any loss of shipment.  Q. How long does it take for the shipment to get delivered?After the shipment is despatched from Delhi,For Melbourne,Sydney,Brisbane, Canberra and Adilate(Metro Cities) 3-7business days** THIS SERVICE IS NOT AVAILABLE FOR RESIDENTS OF WESTERN AUSTRALIA, TASMANIA AND NOTRTHERN TERRITORY Rest of Australia- May take additional days and additional charges depending on the location. **Sydney-Next Day Delivery #Rest of Australia- May incur Additional Charges Any shipment beyond metro cities may incur additional charges. Metro areas are defined by carrierNOTE:Delivery Dates are indicative. These are not a guaranteed delivery time.

 

FREQUENTLY ASKED QUESTIONS(FAQ’s)

Q.) How this system works?

We have provided the steps above to follow to be able to use this service.  You can use any website in India for your online shopping as long as they offer delivery within India. Before you finalise your shopping you need to book your delivery from India to Australia and you need to provide the consignment number you got from DTDC Australia to your online retailer.  When you finalise your shopping, you must provide our office address as your delivery address in India with the consignment number you got from DTDC Australia. 

Q. What if my shipment weight is more that what I have booked in DTDC Australia website ?

No problem at all and in fact we expect that you can not be accurate with the weight and dimensions when you have not seen the item.  You can book this delivery with the weight and dimensions that you can think of and that is not a problem with us. We are going to check the actual item dimension and weight once they arrrive in our Sydney depot and we will ask for additional payment or issue a refund if weight and dimension is not correct. You will only pay for the weight and dimensions of the actual item. 

Q. I do not know the dimensions of the item- does it really matter ?

Yes, it does.  Chargeable weight is the greater of the dimensional weight and actual weight. Dimensional weight is calculated by multiplying the 3 sides (measured in centimetres)  of a packed item and then you divide that by 5000 will give you dimensional weight or volume weight.  If the volume weight or dimensional weight is 5 kg and actual weight of the item is 2 kg we will charge you for 5 Kg in that case.  

At the time of booking with DTDC Australia, we do not expect you to know the dimensions of the item so you can book as per the dimenson you know however DTDC Australia will charge you greater of the dimension weight and actual weight when your shipment arrive in Sydney. 

Q. I have provided  your address in India for Delivery to my online retailer but I have not booked shipment with DTDC Australia yet. What now ?

First of all DTDC Australia or DTDC in India will not be responsible for any loss or damage of the shipment that you are expecting to be delivered to our address in India. In this circumstances there will be an admin fee of $25 will apply to locate the shipment in our depot in India. If you have more than one item with this incomplete address every item will be subject to an admin fee. 

Q.  If there is any loss or damage what we can do ?

If there is any tampering or damage from your retailer we will report it you before we move this shipment from India.  We can not be responsible for any loss or damage that was reported to you at the time we recieved the shipment.  We are unable to communicate with your retailer at any stage such as this and we will leave this with you to resolve. We can hold your shipment for up to 30 days in India free of charge. 

You can buy insurance coverage for loss or damage from our website at the time of booking only and it costs you $12.50 for the value of $500. Minimum coverage you can buy is for $500 and you can choose to buy coverage up to $4000 and will cost you $12.50 for each $500 coverage. 

Q. We need to get the shipment delivery within certain date. Can you expidite the delivery ?

That depends on the status of the shipment. If your shipment is already in Australia and cleared through customs, it is too late for us to do anything. You can contact us after you finalise the booking on our website in case you need to upgrade from standard service to express.  There will be additional charges for that depending on the chargeable weight and delivery postcode of delivery. 

Q. Can  DTDC in India  do a Pick up?

) No. This is specially designed for Online shoppers from Australia however if you follow the process described above you can drop off or courier your shipment to the address provided and pay the same charges. This servie is only available for shipment up to 10 kg. 

Q.If youbook more than 1 item from different online retailers in India, then how does it work?

If you shop online we can consolidate upto 5 shipments within 15 days or your booking with DTDC Australia. In our office in India we will put together all the parcels booked by you from different e-commerce sites and will deliver it to Australia as long as we recieve all of them within 15 days of booking with DTDC Australia. 

Q.  What If 15 days is not enough?

  AUD $10 for the shipments per week after 15 days will be charged for storage. 

We cannot hold your shipments more than 4 weeks after 15 days.

After 4 weeks time we will forward the parcel to Australia. We will not be waiting for any pending parcel to arrive in our address in India. 

Q. What are the items which are not included in this system?

These are the following list of items not included in this system:

Heavy Shipments over 10kgs, Medication(Any kind of medicines,Ayurveda), Any kind of battery or battery items not allowed, Any kind of Liquid/Liquors, Aerosole products, Inflammables, Jewellery, Currency, Curio, Food items

Q.What food items can be bought?

Certain food items that is only bought form an online retailer in India may be delivered in Australia subject to quaratine approval. Any food items can be subject to quarantine approval and further costs may be applicable based on Quarntine inspection required. 

FOOD ITEMS TO AUSTRALIA THRU' COURIER MODE

ITEMS ACCEPTED 
All processed food items like Kakra/Pappad and sweets like Kaju Katli/Burfi/Ladoos both branded as well as home made are allowed.

ITEMS NOT ACCEPTED

Rice/Pulses/Flour/Tea / Dry fruits & nuts are Prohibited.
Spices are allowed. Anything made of fruits are not allowed and prohibited.
Baked and Fried items can be sent -Both Branded & Non-Branded. Milk Products & Seeds are also prohibited.

Please note you can import Branded food items to Australia through this service,  provided the contents are commercially packed(packed food) and have dry content .

All products are subject to quarantine inspection at destination customs .

Below is the list of items which cannot be send to Australia

·  Flour (Any type of atta),  Maida,  Rice,  Dals,  Nuts,  Pulses, seeds, Food grains, Dairy products  

Q Who will pay any duty or taxes or any Quarantine Charges?

 When you book with DTDC Australia you agree with our Terms and Conditions and part of that you agree to pay any duty, taxes or charges at destination. 

If the value is over Rs.25000 then additional charges will be applied.
If the value is above AUD1000, formal clearance charge will be applied.
Proof of Purchase will be required if the value of items exceeds Rs. 25000 or 800 AUD.

Q. Can I change the delivery address?

A.) Yes, you can change the delivery address but an additional charge of  AUD $9.99 would be levied for changing address.