Thank You For Your Payment
Your transaction has been completed and a receipt for your purchase along with consignment label and consignment Tracking Number has been emailed to the senders email address. If you have used Paypal you may log into your account at www.paypal.com/au to view details of this transaction.
What To Expect NowPlease Check Your Email:
If you have provided your email address as the sender you will receive an email instantly with two attachments at the completion of the booking process, one will be the invoice and the other will be the consignment label. If you did not get an email, we may not have received your booking or the email may be stuck in your spam or junk mail folder please check this before contacting us. Please contact us at email@example.com in case you did not get a Booking Confirmation email and quote your name, email address, and tracking number so we can assist further. Response will be done during Sydney business hours 9am-5:30pm Monday to Friday.
If You Have Booked a Domestic Service: - Print the attachment labeled docket/consignment note/barcode label in the email from your chosen provider and affix to your items. Some provider labels also have a label to sign and give to the driver, if your attachment has this then please sign and give to the driver on arrival. Please allow at least 1-4 hours for pick up to be completed depending on the location. Pickups are done between 12-5:30pm and someone would need to be available for this entire period as drivers do not advise exact time-frames. Need further assistance? Please call 1300 658 775 and quote your consignment number or email address.
If You Have Booked an International Service: - Please wait for further pick up instructions via email from DTDC Australia. Additional customs paperwork will be emailed from our office prior to your pick up being arranged. This will be done during Sydney business hours 9am-5:30pm Monday to Friday. This will need to be completed and emailed back to our office along with a copy of your ID either drivers license or passport photo page. Once consignment docket/consignment note/barcode label, and customs declaration received from our office, please print and affix on the shipment and wait for the driver to come for pick up. Please allow at least 1-4 hours for pick up to be completed depending on the location. Pickups are done between 12-5:30pm and someone would need to be available for this entire period as drivers do not advise exact time-frames. Need further understanding? Please call 1300 658 775.
Your booking confirmation along with international tracking number is attached in this email. Once you open this attachment there will be a number under the bar-code of the label which is your tracking number and this will be your booking confirmation number. In case your tracking number is different from this, DTDC Australia will update you with your exact tracking number through an email. For any international shipment additional paper work is generally required and that requirement varies from one country to the other. Please wait for further instructions from DTDC Australia within same or next business day for further updates and requirements on paperwork.
Please note the following services will require a different label to be stuck on your items. We will email the additional label for those after we receive your customs paperwork: -
TNT Import / Export
By placing this order you have accepted our terms and conditions / Insurance policy. If you need to view these again please click below link. https://dtdcaustralia.com.au/forms/terms-condition/